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Access blocking

Complaints procedure

INTERPOL provides a mechanism for complaints about the blocking of a domain, and links to this will be available on the generic “stop page”. If your ASP does not use a “stop page”, but you think that you may have been blocked, you can refer to the INTERPOL complaints page.

Complaints from owners of domains that are affected will be handled by Europol’s Funnel Web solution. Links to this will also be provided on the “stop page”.

Evaluation of complaints

Complaints from Internet users will be handled by the INTERPOL General Secretariat (IPSG) and reported domains will be re-evaluated. If found not to contain child sexual abuse material according to the defined criteria, the domain will be removed from the list and will be available to access. INTERPOL will not be in a position to engage in dialogue with complainants, nor will they receive any information on whether the domain has been removed from the list of blocked domains or not. Bear in mind that the illegal material may reside at another address on the affected domain than the one you are trying to access.

Treatment of complaints

Valid complaints from domain owners will be distributed to the INTERPOL General Secretariat and all other countries operating national blocking systems for re-evaluation. If found not to contain child sexual abuse material according to the INTERPOL criteria or national criteria, the domain will be removed from the list and will be available for access. If found not to contain child sexual abuse material according to the “Worst of”-list criteria, but still illegal material according to national legislation in one or more countries, the material will remain inaccessible in those countries. The countries themselves will handle feedback to the domain owner complaints within the CIRCAMP system.