Access blocking

Complaints procedure

INTERPOL provides a mechanism for complaints about the blocking of a domain, and links to this will be available on the generic “stop page”. If your ASP does not use a “stop page”, but you think that you may have been blocked, you can refer to the INTERPOL complaints page.

Complaints from owners of domains that are affected will be handled by Europol’s Funnel Web solution. Links to this will also be provided on the “stop page”.

Evaluation of complaints

Complaints from Internet users will be handled by the INTERPOL General Secretariat (IPSG) and reported domains will be re-evaluated. If found not to contain child sexual abuse material according to the defined criteria, the domain will be removed from the list and will be available to access. INTERPOL will not be in a position to engage in dialogue with complainants, nor will they receive any information on whether the domain has been removed from the list of blocked domains or not. Bear in mind that the illegal material may reside at another address on the affected domain than the one you are trying to access.

Treatment of complaints

Valid complaints from domain owners will be distributed to the INTERPOL General Secretariat and all other countries operating national blocking systems for re-evaluation. If found not to contain child sexual abuse material according to the INTERPOL criteria or national criteria, the domain will be removed from the list and will be available for access. If found not to contain child sexual abuse material according to the “Worst of”-list criteria, but still illegal material according to national legislation in one or more countries, the material will remain inaccessible in those countries. The countries themselves will handle feedback to the domain owner complaints within the CIRCAMP system.

18 November 2015

Rescuing online child sexual abuse victims spotlighted at INTERPOL meeting

16 November 2015

INTERPOL backs #WePROTECT summit call for model national response in combating child abuse

05 November 2015

INTERPOL General Assembly approves blueprint for Organization’s future

04 November 2015

Rwandan programme to tackle gender-based violence spotlighted at INTERPOL General Assembly

23 September 2015

INTERPOL and FBI to forge closer ties against terrorism and cybercrime

16 September 2015

INTERPOL brings together experts to share best practice in combating ‘sextortion’

25 June 2015

Official visit to INTERPOL by Frances Fitzgerald, Ireland’s Minister for Justice and Equality

14 April 2015

Global efforts to identify child abuse victims via INTERPOL boosted with Microsoft technology

20 February 2015

Togo police arrest suspected child rapist accused of kidnapping two girls from Benin

11 December 2014

INTERPOL role in combating online child abuse recognized by #WeProtect Global Summit

10 December 2014

Stronger cooperation key to success in online child abuse investigations, says INTERPOL Chief

23 June 2014

INTERPOL officer recognized for efforts to protect children’s rights with international award

18 June 2014

Child abuse ring identified through international collaboration via INTERPOL

10 April 2014

Human trafficking an open wound on society, Pope Francis tells conference

09 April 2014

INTERPOL Chief tells human trafficking conference ‘we are allies in global fight to protect human life and dignity’

04 April 2014

Children rescued from trafficking and exploitation in Côte d’Ivoire operation supported by INTERPOL

INTERPOL's International Child Sexual Exploitation (ICSE) database

8 steps to identifying victims of child sexual abuse